Shipping policy

Last Updated: October 3, 2026

At boorakleather.shop, operated by Boorak Leather, we are committed to providing clear and reliable shipping information for customers throughout Australia.

This Shipping Policy explains where we ship, shipping costs, order processing times, delivery estimates, order cut-off times, delivery conditions, and other important shipping information.

1. Shipping Destination

We currently ship orders within Australia only.

We do not currently offer international shipping.

Orders can be delivered to eligible residential and business addresses within Australia, subject to carrier service availability.

2. Shipping Cost

Free shipping is available throughout Australia.

There is no separate standard shipping charge for eligible orders placed through our website.

Our shipping cost information is intended to remain consistent between our website, checkout, and Google Merchant Center shipping settings.

Google requires merchants targeting Australia to provide accurate shipping cost information for Shopping ads and free listings.

3. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM AEST

Orders placed after the daily cut-off time may be processed on the next business day.

The order cut-off time is used when calculating the estimated delivery timeframe shown to customers.

4. Order Handling Time

Our standard order handling time is:

1–2 business days

Handling time begins after an order has been successfully placed and payment has been authorized.

During handling, we prepare the order for shipment and arrange handover to the applicable delivery carrier.

Google Merchant Center defines handling time as the number of business days required to process an order before it is handed to the carrier.

5. Transit Time

After your order has been handed to the shipping carrier, the standard estimated transit time is:

3–5 business days

Transit time begins when the carrier receives the package and ends when the package is delivered to the customer's address.

Google Merchant Center distinguishes transit time from handling time and requires accurate delivery-speed information.

6. Estimated Delivery Time

Our standard estimated delivery timeframe is:

4–7 business days

This estimate consists of:

Handling: 1–2 business days
Transit: 3–5 business days
Estimated total: 4–7 business days

Delivery estimates are provided for guidance and may vary depending on the destination, carrier operations, weekends, public holidays, weather, and circumstances outside our reasonable control.

7. Business Days

Unless otherwise stated, business days generally refer to Monday through Friday.

Weekends and applicable public holidays may not count as handling or transit days.

Orders placed after the 5:00 PM AEST cut-off may begin processing on the following business day.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check your:

Full name
Street address
Suburb
State or territory
Postcode
Apartment, unit, or building information, where applicable
Contact information

We are not responsible for delays resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

If you notice an incorrect delivery address after placing an order, please contact us as soon as possible.

9. Carrier Delays

Although we work to process orders within the stated handling timeframe, delivery after dispatch is handled by the applicable shipping carrier.

Delivery may occasionally take longer than the estimated timeframe because of:

Severe weather
Public holidays
Carrier network delays
High shipping volumes
Incorrect or incomplete addresses
Remote-area delivery conditions
Transportation disruptions
Other circumstances outside our reasonable control

An estimated delivery timeframe is not a guaranteed delivery date.

10. Tracking Information

Where tracking is available for your order, tracking information may be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers can use the provided tracking information to monitor the progress of their shipment.

11. Delivery Attempts

The shipping carrier may make delivery attempts according to its normal delivery procedures.

If delivery cannot be completed because nobody is available, the address is inaccessible, or another delivery issue occurs, the carrier may provide instructions regarding redelivery, collection, or other available options.

Customers should follow the instructions provided by the carrier where applicable.

12. Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

When contacting us about a delayed order, please provide:

Your name
Order number
Delivery address
Tracking number, if available
Any relevant delivery information

We will review the available order and tracking information and assist where reasonably possible.

13. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

Your delivery address
Mailbox or designated delivery area
Building reception or management
Household members
Neighbours
Any delivery instructions or carrier notices

If you still cannot locate the package, please contact us so we can assist with the next steps.

14. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as reasonably possible.

Where appropriate, we may request photographs or other information to help investigate the issue.

Any applicable rights relating to defective or damaged products remain subject to our:

Return Policy

Refund Policy

15. No International Shipping

We currently do not ship outside Australia.

Customers located outside Australia should not place orders expecting international delivery.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

16. Shipping Information and Google Merchant Center

We aim to ensure that the shipping information displayed on our website and checkout is consistent with the shipping information submitted to Google Merchant Center.

This includes:

Shipping destination
Shipping cost
Order cut-off time
Handling time
Transit time
Estimated delivery timeframe

Google requires merchants to submit complete and correct shipping information, including shipping speed and shipping costs, and recommends keeping this information accurate and up to date.

Google also states that shipping information shown on the website should match the shipping settings used for Merchant Center features.

17. Shipping Information at Checkout

Before completing an order, customers should be able to review relevant shipping information during checkout.

Our checkout is intended to provide customers with clear information about applicable delivery arrangements and order costs.

We aim to keep shipping information consistent throughout our website, including the checkout process and relevant policy pages.

18. Changes to Shipping Services

We may update our shipping arrangements from time to time due to changes in carrier services, delivery coverage, operational requirements, or other circumstances.

If our shipping costs, delivery times, destinations, or other material shipping conditions change, this Shipping Policy may be updated.

The latest version will be published on this page with a revised Last Updated date.

19. Contact Us About Shipping

If you have questions about shipping, delivery times, tracking, or an existing order, please contact us.

Business Name: boorakleather
Legal Business Name: Boorak Leather
Business Address: Shop F16 Queen St, Melbourne VIC 3000, Australia
Business Contact: +61 410 302 444
Business Email: info@boorakleather.shop
Chat Support: 24 / 7
Time Zone: Australian Eastern Standard Time (AEST)