Frequently Asked Questions
Welcome to the boorakleather FAQs. Below you can find answers to common questions about our products, orders, payments, shipping, returns, and refunds.
General Questions
What does boorakleather sell?
boorakleather specializes in wallets designed for everyday use, with different styles and features to suit individual preferences.
Where does boorakleather operate?
We currently serve customers across Australia.
Do you ship internationally?
No. We currently ship within Australia only and do not offer international shipping.
Orders
How can I place an order?
You can place an order directly through our website by selecting your preferred product, adding it to your cart, and completing the secure checkout process.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it. We will review the request based on the current processing status of your order.
How will I know if my order has been placed successfully?
After completing checkout, you should receive an order confirmation with the relevant order details.
Shipping & Delivery
Is shipping free?
Yes. We provide free shipping across Australia.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM AEST.
How long does order processing take?
Orders are generally processed within 1–2 business days.
How long does delivery take?
After processing, estimated transit time is generally 3–5 business days.
The estimated total delivery timeframe is therefore 4–7 business days, depending on the destination and carrier.
Can delivery times vary?
Yes. Delivery estimates may vary depending on the delivery location, carrier operations, public holidays, weather, or other circumstances outside our reasonable control.
For complete information, please see our Shipping Policy.
Payments
What payment methods do you accept?
We currently accept:
-
Credit Card
-
Debit Card
-
Google Pay
-
Shop Pay
Is checkout secure?
We use a secure checkout process designed to protect payment and personal information during transactions.
Returns
Can I return an item?
Yes. Eligible products can generally be returned within 28 days of receiving the order.
We accept eligible returns for both defective products and change-of-mind returns, subject to our return conditions.
How do I return an item?
Approved returns are completed by mail. Please contact our customer support team before sending an item back so we can provide the appropriate return instructions.
Do you provide a return label?
Yes. For approved returns, boorakleather provides the return label.
Do I have to pay return shipping?
No. The return shipping cost is $0 for approved returns when using the return process provided by us.
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
Do you offer exchanges?
We do not offer exchanges under our standard return process. If you need a different product, you may return the eligible item and place a new order.
For full details, please see our Return Policy.
Refunds
When will I receive my refund?
Once an approved return has been received and processed, refunds are generally processed within up to 10 days.
Where will my refund be sent?
Refunds are generally issued to the original payment method used for the purchase.
What if my refund has not arrived?
If you have been notified that your refund has been processed but cannot see it in your account, please contact your payment provider or bank first. You can also contact us for assistance.
For additional information, please see our Refund Policy.
Product Information
Where can I find product details?
Product pages provide available information about the wallet, including relevant features, specifications, materials, dimensions, and other applicable details.
Are product images and descriptions accurate?
We aim to provide accurate product descriptions, specifications, images, and pricing. Customers should review the product information provided on the relevant product page before placing an order.
Customer Support
How can I contact boorakleather?
You can contact us using the following details:
Business Name: boorakleather
Legal Business Name: Boorak Leather
Email: info@boorakleather.shop
Phone: +61 410 302 444
Address: Shop F16 Queen St, Melbourne VIC 3000, Australia
Chat Support: 24 / 7
Time Zone: Australian Eastern Standard Time (AEST)
You can also visit our Contact Us page.
Where can I find your other store policies?
You can review our policies here:
If you have a question that is not answered here, please contact our support team and we will be happy to assist.