Privacy Policy

Last Updated: October 3, 2026

At boorakleather, operated by Boorak Leather, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or purchase from our website, boorakleather.shop.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Business Details

Business Name: boorakleather
Legal Business Name: Boorak Leather
Website: boorakleather.shop
Business Email: info@boorakleather.shop
Business Contact: +61 410 302 444
Business Address: Shop F16 Queen St, Melbourne VIC 3000, Australia
Chat Support: 24/7
Time Zone: Australian Eastern Standard Time (AEST)

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information such as:

Full name
Billing address
Shipping or delivery address
Email address
Telephone or mobile number
Order details
Products purchased
Payment-related information
Customer service communications
Return or refund information
Information you provide through contact forms or chat support
Account information, where an account is created
Technical information relating to your use of our website

We only seek to collect information that is reasonably necessary for our business activities and the services you request.

3. Payment Information

When you place an order, payment information may be processed through the payment provider selected at checkout.

Our payment methods may include:

Credit Card
Debit Card
Google Pay
Shop Pay

Where payment processing is handled by a third-party payment provider, that provider may process payment information according to its own privacy policy and security practices.

We do not intentionally store complete payment card details on our website where those details are processed directly by an authorized payment provider.

4. How We Collect Personal Information

We may collect personal information:

When you place an order
When you create or use a customer account
When you contact us by email
When you use our customer support or live chat
When you submit a contact form
When you request a return or refund
When you communicate with us about an order
When you voluntarily provide information through our website
Automatically through cookies, analytics, and similar technologies when you browse our website

Where reasonably practicable, we collect personal information directly from you.

5. Why We Use Personal Information

We may use personal information to:

Process and fulfil orders
Process payments
Arrange delivery
Provide order confirmations and updates
Respond to customer enquiries
Provide customer support
Process returns and refunds
Maintain customer accounts
Improve our website and services
Prevent fraud, misuse, and unauthorized activity
Maintain website security
Keep appropriate business and transaction records
Comply with applicable legal obligations
Communicate with you about your orders and services
Send marketing communications where permitted and where required consent has been obtained

We do not use personal information for purposes that are unrelated to our business activities unless permitted or required by applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website operate and to improve the shopping experience.

Cookies may be used to:

Remember shopping preferences
Maintain shopping cart functionality
Support checkout
Understand website usage
Improve website performance
Help provide relevant advertising where applicable
Maintain website security

You can manage or restrict cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

7. Analytics

We may use analytics technologies to understand how visitors interact with our website.

Analytics information may include information such as:

Pages visited
Website interactions
Device type
Browser information
Approximate geographic information
Referral information
General website usage information

Analytics information is used to understand website performance and improve our services.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about our products, services, promotions, or store updates.

You may unsubscribe from marketing communications by using the unsubscribe option included in the relevant communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important transactional communications relating to an order, payment, delivery, return, refund, or customer-service matter.

9. When We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide services to you.

These third parties may include:

Payment processors
Shipping and delivery providers
Website hosting providers
E-commerce technology providers
Website analytics providers
Customer support providers
Information technology and security providers
Professional advisers
Service providers assisting us with business operations
Government authorities or law enforcement where required or permitted by law

We do not sell customer contact information.

Google also requires merchants to handle customer information responsibly and not sell customer contact details.

10. Overseas Disclosure

Some service providers we use may operate outside Australia or may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps appropriate to the circumstances to manage that disclosure in accordance with applicable privacy requirements.

The countries in which particular service providers are located may change depending on the technology and services used by our business.

11. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Security measures may include:

Secure website connections
Access controls
Password protection
Appropriate technical safeguards
Restricted access to customer information
Use of reputable technology and payment providers

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, legal, security, dispute resolution, and record-keeping purposes.

When information is no longer reasonably required, we may securely delete, destroy, or de-identify it where appropriate.

13. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you, subject to applicable legal requirements and exceptions.

To make an access request, contact:

Email: info@boorakleather.shop

We may need to verify your identity before providing access to personal information.

14. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it.

Please contact:

Email: info@boorakleather.shop

We will consider your request and take reasonable steps to correct information where appropriate.

15. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, you may contact us and make a privacy complaint.

Please provide enough information for us to understand and investigate your concern.

Privacy Contact:
Boorak Leather
Email: info@boorakleather.shop
Phone: +61 410 302 444
Address: Shop F16 Queen St, Melbourne VIC 3000, Australia

We will review and respond to privacy complaints within a reasonable period.

16. Complaints to the Australian Privacy Regulator

If you are not satisfied with our response to a privacy complaint, or if you believe your privacy concern has not been appropriately resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

You can visit the OAIC website for information about privacy complaints and the Australian Privacy Principles:

Office of the Australian Information Commissioner

17. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

19. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable laws and regulatory requirements.

Where required by applicable law, we will notify affected individuals and relevant authorities.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

We recommend checking this page periodically for the latest version.

21. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Boorak Leather
Business Name: boorakleather
Email: info@boorakleather.shop
Phone: +61 410 302 444
Address: Shop F16 Queen St, Melbourne VIC 3000, Australia
Chat Support: 24/7
Time Zone: Australian Eastern Standard Time (AEST)