Return Policy

Last Updated: October 3, 2026

At boorakleather.shop, operated by Boorak Leather, we want our customers throughout Australia to have a clear and straightforward return experience.

This Return Policy explains our return eligibility, return timeframe, return method, return shipping, product conditions, and the process for requesting a return.

1. Return Window

We accept eligible returns within 28 days from the date your order is delivered.

Customers must contact us within the 28-day return period to request a return.

Returns requested after this period may not qualify under our voluntary return policy, except where otherwise required by applicable Australian law.

2. What Can Be Returned

We accept eligible returns for:

Change-of-mind purchases
Products that are no longer wanted
Incorrectly ordered products
Defective or faulty products
Damaged products
Products that do not match the order

Our voluntary 28-day return policy applies to both non-defective and defective products, subject to the conditions described below.

Nothing in this policy limits rights available under the Australian Consumer Law.

3. Return Method

All approved returns must be sent by mail.

We do not currently offer in-store returns.

After your return request has been approved, we will provide the necessary return instructions.

4. Return Shipping

For approved returns covered by this policy, return shipping is provided by the store.

We will provide a return label and instructions for returning the product.

Customers should not send products to an address other than the return address provided by our customer support team.

5. Restocking Fee

We do not charge a restocking fee for approved returns.

The restocking fee under this policy is $0.

6. Change-of-Mind Returns

We accept eligible change-of-mind returns within the 28-day return period.

For a change-of-mind return, the product should be:

Unused
In resalable condition
Free from customer-caused damage
Returned with included accessories and components where applicable
Returned with original packaging where reasonably possible

These conditions apply to our voluntary change-of-mind return policy and do not remove any rights available under Australian Consumer Law.

7. Defective or Faulty Products

If your product is defective, faulty, damaged, unsafe, or otherwise does not meet applicable consumer guarantees, please contact us as soon as possible.

We may request photographs or other reasonable information to assess the issue.

Where applicable, Australian Consumer Law may provide rights to a repair, replacement, refund, or another appropriate remedy.

8. Incorrect Product Received

If you receive a product different from the one you ordered, please contact us as soon as possible.

Please provide your order number and photographs of the product received if requested.

We will review the issue and provide the appropriate return instructions.

9. Damaged Product

If your product arrives damaged, please contact us promptly.

We may request photographs of the product and packaging to help us investigate the issue.

10. Proof of Purchase

We may request reasonable proof of purchase before processing a return.

Acceptable proof may include:

Order confirmation
Order number
Purchase receipt
Purchase email
Other reasonable transaction information

11. How to Request a Return

To request a return, contact us with:

Full name
Order number
Product name
Reason for return
Date the order was received
Photographs, where relevant

After reviewing your request, we will provide return instructions where applicable.

12. Return Label

For approved returns covered by this policy, we will provide a return label.

Please follow the instructions provided with the return label.

Do not send your return to another address unless instructed by our customer support team.

13. Return Inspection

Returned products may be inspected after they are received.

For voluntary change-of-mind returns, the product must satisfy the applicable condition requirements described in this policy.

For defective or faulty products, our assessment does not limit your statutory rights.

14. Exchanges

We currently do not offer exchanges under our standard return process.

If you require a different product, you may return the eligible product and place a new order separately.

This does not affect any replacement rights that may apply under Australian Consumer Law.

15. Australian Consumer Law

Nothing in this Return Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable Australian law.

Our voluntary return policy operates alongside your applicable statutory consumer rights.

16. Changes to This Return Policy

We may update this Return Policy when our return procedures, business operations, or applicable requirements change.

Any updated version will be published on this page with a revised Last Updated date.

17. Contact Us

Business Name: boorakleather
Legal Business Name: Boorak Leather
Business Address: Shop F16 Queen St, Melbourne VIC 3000, Australia
Business Contact: +61 410 302 444
Business Email: info@boorakleather.shop
Chat Support: 24 / 7
Time Zone: Australian Eastern Standard Time (AEST)