Last Updated: October 3, 2026
At boorakleather.shop, operated by Boorak Leather, we aim to process approved refunds clearly and efficiently.
This Refund Policy explains when refunds may be issued, how refunds are processed, the refund timeframe, the original payment method, and other important refund information.
1. Refund Eligibility
A refund may be available when:
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An eligible return has been approved
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A returned product meets the applicable return conditions
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A product is defective or faulty
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A product arrives damaged
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The wrong product was supplied
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A refund is otherwise required under applicable Australian Consumer Law
Refund eligibility may depend on the circumstances of the order and the applicable legal requirements.
2. Return Approval Before Refund
Where a physical product needs to be returned, the return may need to be received and assessed before a refund is processed.
For approved returns, we will provide return instructions and a return label where applicable.
Please see our:
3. Refund Processing Time
Our standard refund processing timeframe is:
Up to 10 days
The 10-day period begins after the refund has been approved and processed by us.
After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
4. Original Payment Method
Where reasonably possible, approved refunds will be issued to the original payment method used for the purchase.
For example, a payment made by credit card will generally be refunded to the applicable credit card.
Payments made through Google Pay or Shop Pay may be subject to the applicable payment provider's processing procedures.
5. Credit and Debit Card Refunds
If you paid using a credit or debit card, an approved refund will generally be returned to the applicable card.
The time required for the refund to appear on your statement may vary depending on your card issuer or financial institution.
6. Google Pay Refunds
Where a purchase was completed using Google Pay, an approved refund will generally be processed through the applicable payment system associated with the original transaction.
The timing of the refund appearing in your account may depend on the payment provider or financial institution.
7. Shop Pay Refunds
Where a purchase was completed using Shop Pay, an approved refund will generally be processed through the applicable payment system associated with the original transaction.
The timing of the refund may depend on the applicable payment provider or financial institution.
8. Full Refunds
Where a full refund is approved, the applicable amount paid for the eligible order or product will be refunded according to the circumstances of the return and applicable requirements.
Any refund will be handled in accordance with our Return Policy and applicable Australian law.
9. Partial Refunds
Where applicable, a partial refund may be issued where only part of an order qualifies for a refund or where the circumstances require a partial refund.
Any partial refund will be communicated to the customer where appropriate.
Nothing in this section limits any rights available under Australian Consumer Law.
10. Refunds for Defective Products
If a product is defective, faulty, damaged, unsafe, or otherwise fails to meet applicable consumer guarantees, please contact us.
Depending on the circumstances, applicable Australian Consumer Law may provide a remedy such as repair, replacement, refund, or another appropriate remedy.
Our voluntary refund procedures do not remove or restrict statutory consumer rights.
11. Refunds for Change-of-Mind Returns
We accept eligible change-of-mind returns within our 28-day return period.
Where an eligible change-of-mind return is approved and the returned product meets the applicable return conditions, a refund will be processed according to this Refund Policy.
12. No Restocking Fee
We do not charge a restocking fee for approved returns.
The restocking fee is:
$0
13. Return Shipping and Refunds
For approved returns covered by our Return Policy, the store provides the return label.
Customers should follow the return instructions provided by our support team.
For complete information about returning a product, please see:
14. Refund Confirmation
Once a refund has been processed, we may provide confirmation using the contact information associated with your order.
Please keep this confirmation for your records.
15. Refund Delays
If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, please allow additional time for your bank, card issuer, or payment provider to complete its processing.
If the refund remains unavailable after a reasonable processing period, please contact us.
16. How to Request a Refund
To request a refund, please contact us and provide:
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Full name
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Order number
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Product name
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Reason for the refund request
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Date the order was received
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Relevant photographs or other information, where applicable
We will review the request and provide the next steps.
17. Refunds and Australian Consumer Law
Nothing in this Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable Australian law.
Where Australian Consumer Law provides a right to a refund or another remedy, those rights continue to apply.
18. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our business, payment methods, refund procedures, or applicable requirements.
The latest version will be published on this page with a revised Last Updated date.
19. Contact Us
If you have questions about a refund or refund request, please contact us.
Business Name: boorakleather
Legal Business Name: Boorak Leather
Business Address: Shop F16 Queen St, Melbourne VIC 3000, Australia
Business Contact: +61 410 302 444
Business Email: info@boorakleather.shop
Chat Support: 24 / 7
Time Zone: Australian Eastern Standard Time (AEST)
For refund assistance: